Complaints
The staff of the Bloedbank do their utmost to treat you well, and assist you in the best and most efficient way possible.
Despite all motivation and efforts of the staff, it may occur that one of our services did not quite meet your expectation. It is essential that we hear about these situations, so that improvements can be made where necessary.
The best way to express your dissatisfaction is by discussing it with the person(s) directly responsible for it. If this is not possible, you can always ask for the manager or you can contact the complaints officer for information and advice regarding your dissatisfaction.
The complaints officer can be reached at:
Phone: (+297) 527 4444 (Mon, Tue, Thu, Fri between 7.30 a.m. and 4 p.m.)
E-mail: [email protected]
In order to express your dissatisfaction, you can also write a letter.
Subsequently, you can send it to us. The complaints officer will contact you within 5 business days upon receipt.
You can address the letter to:
Dr. Horacio E. Oduber Hospital
Attn. Complaints Officer
Dr. Horacio E. Oduber Boulevard # 1
Oranjestad, Aruba
For information on our complaints regulations, please consult the following document:
- Nederlands
